The Role of Religion in Hospitality Organization: The Case of Pekalongan Batik Village, Indonesia

Susminingsih Susminingsih; Imam Kanafi

doi:10.29300/madania.v23i2.2612

The Role of Religion in Hospitality Organization: The Case of Pekalongan Batik Village, Indonesia

Susminingsih Susminingsih, Imam Kanafi

Abstract

This paper aims to analyze the relationship between religion and Pekalongan Batik Village as a hospitality organization. The existence of Batik Village is demanding, not only for the local economic development, like employment creation, tourism satisfaction, and to generate selling but also for the religious community enhancement. The government policy to enforce the batik village is a decent decision to search customers and to improve capital competitiveness. From a public policy perspective, the batik village is more effective and efficient for the local government to provide the technical, capital and management support, promotion, education and training, and the like. Most employers and employees, wholesalers, and suppliers have close interrelationship (ukhuwwah), mutual respect (tasamuh), understanding (tafahum), and cooperation (ta’awun) and they have trustworthiness (amanah); and they live in Islamic beliefs. It is very interesting to learn about how they develop their organization based on the hospitality religion. This paper highlights the religious contribution in hospitality organization by identification in many ways; (1) the type of cooperation in Pekalongan batik village organization, (2) identify the comprehend the socio-cultural contribution the Islamic hospitality in terms of human resource management, innovation, business ethics, and marketing behavior

Keywords

religion, hospitality organization, batik village.

Full Text:

PDF

References

Ambrož, Milan and Ovsenik, Rok, “Tourist Origin and Spiritual Motives”, Management, Vol. 16, No. 2, 2011.

Astuty, Ernani Dwi, “Condition and the Existence of Cluster Development Business Batik Pekalongan City, Central Java, Indonesia”, European Journal of Business and Management, Vol. 6, No. 12. 2014.

Baker, Sue, Huyton, Jeremy, and Bradly, Pam, Priciples of Hotel front Office Operation, 2nd edn. Continuum, London, 2000.

Barron, Paul, “Education and Talent Management: Implications for The Hospitality Industry”, International Journal of Contemporary Hospitality Management, Vol. 20, No. 7. 2008.

Barwani, Sonia and Butt, Neetu, “Challenges for the Global Hospitality Industry: an HR Perspective, Worldwide Hospitality and Tourism Themes, Vol. 4. No. 2, 2012.

Ben Jelloun, Tahar., French Hospitality: Racism and North African Immigrants, Columbia, New York: University Press, 1999.

Brotherton, Bob, “Finding the Hospitality Industry (a Response to Slattery)”, Journal of Hospitality, Leisure Sport and Tourism, Vol. 1 No. 2, 2002.

Creswell, J.W. Qualitative Inquiry and Research Design, Choosing Among Five Tradition, USA: Sage Publications, 1997.

Davidson, Michael C.G., McPhail, Ruth, Barry, Shane, “Hospitality HRM: past, present and the future”, International Journal of Contemporary Hospitality Management, Vol. 23, No. 4, 2011.

Elbe, Jörgen, Hallén, Lars and Axelsson, Björn, “The Destination-Management Organization and The Integrative Destination-Marketing Process”, Internatiional Journal of Tourism Research, Vol. 11, No 3. 2009.

Freire, Joao Ricardo, “Local People” a critical Dimension for Place Brands”, Journal of Brand Management, Vol. 16 No. 7, 2009.

Gayatri, Gita, Hume, Margee, Mort, Gillian Sullivan, “The Role of Islamic Culture in Service Quality Research”, Asian Journal on Quality, Vol. 12 No. 1, 2011.

Donald, Carlsen, Jack and Morrison, Alison, The Family Business in Tourism and Hospitality, Wallingford: CABI Publishing, 2004.

Hankinson, Graham, “Managing Destination Brands: Establishing a Theoretical Foundation”, Journal of Marketing Management, Vol. 25, No.1 / 2, 2009.

Heo, Jin Kyeong, Jogaratnam, Giri and Buchanan, Polly, “Customer-focus Adaptation in New York City hotels: Exploring the Perceptions of Japanese and Korean Travellers”, Hospitality Management, Vol. 23, 2004.

Jauhari, V., Sanjeev, Gunjam M., “Managing Customer Experience for Spiritual and Cultural Tourism: an Overview”, Worldwide Hospitality and Tourism Themes, Vol.2 No.5, 2010.

Kadivar, Mohsen, “An Introduction to the Public and Private Debate in Islam”, Social Research, Vol. 70, No. 3, 2003.

Kim, Mi-Ran, “The Importance of Customer Satisfaction and Delight on Loyaty in The Tourism and Hospitality Industry”, European Journal of Tourism Research, Vol. 4, No. 2, 2011.

Lashley, Conrad, “Discovering Hospitality: Observations from Recent Research”, The International Journal of Culture, Tourism and Hospitality Research, Vol. 1 No.3. 2007.

Lashley, Conrad and Morrison, Alison J. (Eds), In Search of Hospitality: Theoretical Prespectives and Debates, Butterworth-Heinemann, Oxford, 2000.

Marcus L. Stephenson, Karl A. Russell, David Edgar, “Islamic hospitality in the UAE: indigenization of products and human capital”, Journal of Islamic Marketing, Vol. 1 No. 1, 2010.

McCartney, Glenn, Butler, R.and Bennet, Marion, “A Strategic Use of The Communication Mix in The Destination Image-Formation Process”, Journal of Travel Research, Vol. 47, No.2, 2008.

Muller, Thomas E., “How Personal Values Govern the Post-Visit Attitudes of International Tourists”, Journal of Hospitality And Leisure Management, Vol. 3. No.2, 1995.

Nugroho, Prihadi, “A Socio-Cultural Dimension of Local Batik Industry Development in Indonesia”, The 23Rd Pasific Conference of The Regional Science Association International (RSAI) and The 4th Indonesian Regional Science Association (IRSA) Institute, Bandung, Indonesia, 2013.

Gorman, Kevin D., “The Hospitality Phenomenon: Philosophical enlightenment?, International Journal of Culture, Tourism and Hospitality Research, Vol. 1, No. 3, 2007.

Powers, T., “Marketing Hospitality”, 2nd Ed, New York: Wiley and Sons, 1997.

Rice, Gillian,”Islamic Ethics and the Implication for Business”, Journal Ethics, Vol. 18 No. 4, 1999.

Ridley, Sarah, “Towards a New Business Culture for Tourism and Hospitality Organizations”, International Journal of Contemporary Hospitality Management, Vol. 7. No. 7, 1995.

Rinschede, Gisbert, “Forms of Religious Tourism”, Annals of Tourism Research, Vol 19, 1992.

Ross, Glenn F., “Work Attitudes and Management Values: The Hospitality Industry”, International Journal of Contemporary Hospitality Industry, Vol. 4, No. 3. 1992.

Salleh, Nor Zafir Md, Hamid, Abu Bakar Abdul, Hashim, Noor Hazarina and Omain, Siti Zaleha, “The Practice of Shariah-Compliant Hotel in Malaysia”, International Journal of Trade, Economics and Finance, Vol.5. No. 1. 2014.

Slattery, Paul, “Finding the Hospitality Industry”, Journal of Hospitality, Leisure Sport and Tourism, Vol. 1 no. 1, 2002.

Smith, Valene L., “Introduction: The Quest in Visitor”, Annals of Tourism Research, Vol. 19, No. 1, , 1992.

Shaw, Gareth., William, Allan M., Tourism and Tourism Spaces. SAGE Publication Ltd. London, 2004.

Shoemaker, Stowe. and Lewis, Robert C., “Costumer Loyalty: The Future of Hospitality Marketing, Hospitality Management, Vol. 18, 1999.

Sobh, Rana, Belk, Russell, “Domains of Privacy and Hospitality in Arab Gulf Homes”, Journal of Islamic Marketing, Vol. 2 No.2, 2011.

Stephenson, Marcus L., Karl A. Russell, David Edgar, “Islamic hospitality in the UAE: indigenization of products and human capital”, Journal of Islamic Marketing, Vol. 1 No. 1, 2010.

Stephenson, Marcus L. “Deciphering ‘Islamic Hospitality’: Developments, Challenges and Opportunities, Tourism Management, Vol. 40, 2014.

Taylor, Steven J., Bogdan, Robert, Devault, Marjorie L., Introduction to Qualitative Research Methods, USA: 2015

Telfer, Elizabeth, Food for Thought, Philosophy of Food, Routledge, London, 1996.

Turner, Victor and Turner, Edith, Image and Pilgrimage in Christian Culture: Anthropological Perspectives, Columbia University Press: New York, 1979.

Vukonic, Boris, Tourism and Religion, Pergamon, New York, 1996.

Williams, A. “Understanding the Hospitality Consumer”, Butterworth-Heinemann, Oxford, 2003.

Walton, John K., The English Seaside Resort: A Social History 1750-1914, Leicester University Press, Leicester, 1983.

Walton, John K., Histories of Tourism, Channel View Publications, Clevedon, 2005.

Wang, Youcheng, “Collaborative Destination Marketing Roles and Strategies of Convention and Visitors Bureaus”, Journal of Vocation Marketing, Vol. 14, No. 3, 2008.a.

Wang, Youcheng, “Collaborative Destination Marketing: Understanding The Dynamic Process”, Journal of Travel Research, Vol. 47, No. 2, , 2008b.

Weidenfeld, Adi, “Religious Needs in The Hospitality Industry”, Tourism and Hospitality Research, Vol. 6, No. 2, 2006.

William, H., Swatos, J. and Tomasi, L., From Medieval Pilgrimage to Religious Tourism: The Social and Cultural Economics of Piety, Praeger, Westport, CN, 2002.

Zacarelli, H.E., “Is the Hospitality/Food Service Industry Turning Its Employees On-or Off?, International Journal of Hospitality Management, Vol. 4. 1985.

DOI: http://dx.doi.org/10.29300/madania.v23i2.2612